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Case file

Student loans

Complaint 2853030 Student Assist Plus

Money back
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
From
Indiana 46040
Filed by
Referral
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Mar 23, 2018Complaint received
  2. Mar 23, 2018Sent to Student Assist Plus
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Student Assist Plus complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jun 23, 2024Student loansDealing with your lender or servicerReceived bad information about your loanIDExplainedYes
Nov 4, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Jul 16, 2021Student loansDealing with your lender or servicerKeep getting calls about your loanFLExplainedYes
May 12, 2020Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Oct 25, 2018Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Oct 17, 2017Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
May 24, 2017Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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