Loan servicer · complaint record
Student Assist Plus complaints
Filed under Student Assist Plus LLC
Consumers have filed 24 complaints about Student Assist Plus since 2016, 1 of them in the last 12 months. It answered 0% on time and closed 43% with relief for the customer. The most common problem is incorrect information on your report. It is the 36th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 24
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 43%
- Last 30 days
- 0
- Rank
- #36 of 47
Since January 2016
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 14, 2026
Most complained-about student loan servicers
Student Assist Plus complaints by month
The busiest month was January 2016 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Assist Plus answered all time
- Closed with monetary relief625%
- Closed with non-monetary relief416.7%
- Closed with explanation1354.2%
- Untimely response14.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Assist Plus complaints are about
Top Student Assist Plus problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 5
- Trouble with how payments are being handled 2
- Keep getting calls about your loan 1
Where Student Assist Plus complaints come from
Most complaints: Pennsylvania (4), California (3), Indiana (3), Massachusetts (2), South Dakota (1).
Student Assist Plus compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student Assist PlusStudent loans | - | 1 | - |
Compare side by side: Student Assist Plus vs Earnest · Student Assist Plus vs College Ave Student Loan Servicing · Student Assist Plus vs Meritize Financial · Student Assist Plus vs LendKey Technologies
What people say about Student Assist Plus
All experiencesNo experiences with Student Assist Plus yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Assist Plus complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 14, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jun 23, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 4, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 16, 2021 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| May 12, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 15, 2019 | Debt relief & credit repair | Fraud or scam | Explained |
| Oct 25, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 9, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 23, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Nov 16, 2017 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Fixed |
| Oct 17, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 24, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Student Assist Plus
How many complaints does Student Assist Plus have?
Student Assist Plus has 24 complaints on record since January 2016, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Student Assist Plus respond to complaints?
Yes. Student Assist Plus answered 0% of its complaints on time (within 15 days) and closed 43% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Assist Plus?
The most common problems are incorrect information on your report (1), dealing with your lender or servicer (8), dealing with my lender or servicer (7).
Is Student Assist Plus legit?
Student Assist Plus is a real company with a public complaint record: consumers have complained about it 24 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Assist Plus legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Assist Plus?
Complain to Student Assist Plus in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Assist Plus complaints come from?
Most come from Pennsylvania (4), California (3), Indiana (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Student Assist Plus
No comments yet. Start the conversation - questions are welcome too.