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Case file

Mortgages

Complaint 28649247 U.S. Bank

Explained
Company
U.S. Bank
Product
Mortgage · Conventional home mortgage
Detail
Delays in the application process
From
Washington 98026
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 30, 2026Complaint received
  2. Sep 30, 2026Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCAFixedYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processMOExplainedYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLIn progressYes
Oct 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMAExplainedYes
Oct 21, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processTXExplainedYes
Oct 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processAZFixedYes
Oct 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMIExplainedYes
Oct 7, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedYes
Oct 6, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXExplainedYes
Oct 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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