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Case file

Mortgages

Complaint 30554537 U.S. Bank

Explained
Company
U.S. Bank
Product
Mortgage · VA mortgage
Detail
Trying to communicate with the company to fix an issue with the application process
From
Texas 76541
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 21, 2026Complaint received
  2. Oct 21, 2026Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCAFixedYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processMOExplainedYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLIn progressYes
Oct 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMAExplainedYes
Oct 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processAZFixedYes
Oct 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMIExplainedYes
Oct 7, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedYes
Oct 6, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXExplainedYes
Oct 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXMoney backYes
Sep 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processWAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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