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Student loans

Complaint 3004360 American Student Assistance

Explained
Product
Student loan · Federal student loan servicing
Detail
Their investigation did not fix an error on your report
From
California 94590
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 28, 2018Complaint received
  2. Aug 28, 2018Sent to American Student Assistance
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Student Assistance complaints about problem with a credit reporting company's investigation into an existing problem

ReceivedAboutIssueStateAnswerOn time
May 30, 2023Credit reportingProblem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneSCExplainedYes
Dec 1, 2021Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportAZExplainedYes
Aug 23, 2021Credit reportingProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysNVExplainedYes
Aug 11, 2020Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportVAExplainedYes
May 14, 2020Student loansProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes

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