Complaint 3651490 American Student Assistance

Explained

Company: American Student Assistance
Product: Student loan · Federal student loan servicing
Issue: Problem with a credit reporting company's investigation into an existing problem
Detail: Their investigation did not fix an error on your report
From: Massachusetts 02301
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

May 14, 2020Complaint received
May 14, 2020Sent to American Student Assistance
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Student Assistance complaints about problem with a credit reporting company's investigation into an existing problem

Received	About	Issue	State	Answer	On time
May 30, 2023	Credit reporting	Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone	SC	Explained	Yes
Dec 1, 2021	Credit reporting	Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report	AZ	Explained	Yes
Aug 23, 2021	Credit reporting	Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days	NV	Explained	Yes
Aug 11, 2020	Credit reporting	Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report	VA	Explained	Yes
Aug 28, 2018	Student loans	Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report	CA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 8 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works