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Case file

Credit cards

Complaint 30170675 U.S. Bank

Fixed
Company
U.S. Bank
Product
Credit card · General-purpose credit card or charge card
Detail
You never received your bill or did not know a payment was due
From
California 90044
Filed by
Web · Older American
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 16, 2026Complaint received
  2. Oct 16, 2026Sent to U.S. Bank
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More U.S. Bank complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Credit cardsProblem when making paymentsProblem during payment processMOFixedYes
Nov 1, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueTXIn progressYes
Oct 31, 2026Credit cardsProblem when making paymentsProblem during payment processMDExplainedYes
Oct 31, 2026Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Oct 29, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueFLExplainedYes
Oct 26, 2026Credit cardsProblem when making paymentsProblem during payment processTNExplainedYes
Oct 20, 2026Credit cardsProblem when making paymentsProblem during payment processIAMoney backYes
Oct 20, 2026Credit cardsProblem when making paymentsProblem during payment processGAExplainedYes
Oct 15, 2026Credit cardsProblem when making paymentsProblem during payment processNCExplainedYes
Oct 14, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueCOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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