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Case file

Credit cards

Complaint 31379113 U.S. Bank

Explained
Company
U.S. Bank
Product
Credit card · General-purpose credit card or charge card
Detail
You never received your bill or did not know a payment was due
From
Florida 34209
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 29, 2026Complaint received
  2. Oct 29, 2026Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Credit cardsProblem when making paymentsProblem during payment processMOFixedYes
Nov 1, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueTXIn progressYes
Oct 31, 2026Credit cardsProblem when making paymentsProblem during payment processMDExplainedYes
Oct 31, 2026Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Oct 26, 2026Credit cardsProblem when making paymentsProblem during payment processTNExplainedYes
Oct 20, 2026Credit cardsProblem when making paymentsProblem during payment processIAMoney backYes
Oct 20, 2026Credit cardsProblem when making paymentsProblem during payment processGAExplainedYes
Oct 16, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueCAFixedYes
Oct 15, 2026Credit cardsProblem when making paymentsProblem during payment processNCExplainedYes
Oct 14, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueCOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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