Case file
Credit cards
Complaint 31264080 Citibank
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Credit card company won't work with you while you're going through financial hardship
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 28, 2026Complaint received
- Oct 28, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about struggling to pay your bill
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 31, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | NJ | In progress | Yes |
| Oct 26, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | OH | In progress | Yes |
| Oct 21, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | AZ | Explained | Yes |
| Oct 9, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | NV | Explained | Yes |
| Oct 7, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | NC | Fixed | Yes |
| Sep 30, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | TX | Fixed | Yes |
| Sep 29, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | TX | Explained | Yes |
| Sep 28, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | NC | Explained | Yes |
| Sep 21, 2026 | Credit cards | Struggling to pay your billProblem lowering your monthly payments | PR | Explained | Yes |
| Sep 19, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | VA | Explained | Yes |
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