Case file
Credit cards
Complaint 31453830 Citibank
Explained- Product
- Credit card · Store credit card
- Detail
- Problem with customer service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 30, 2026Complaint received
- Oct 30, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about other features, terms, or problems
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 5, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | OK | Fixed | Yes |
| Nov 3, 2026 | Credit cards | Other features, terms, or problemsOther problem | MA | Explained | Yes |
| Nov 2, 2026 | Credit cards | Other features, terms, or problemsOther problem | IL | Explained | Yes |
| Oct 31, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | NY | In progress | Yes |
| Oct 31, 2026 | Credit cards | Other features, terms, or problemsOther problem | CA | In progress | Yes |
| Oct 31, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | VA | In progress | Yes |
| Oct 30, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | MI | Explained | Yes |
| Oct 30, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | CA | In progress | Yes |
| Oct 30, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | IL | In progress | Yes |
| Oct 30, 2026 | Credit cards | Other features, terms, or problemsAdd-on products and services | TX | Explained | Yes |
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