Complaint 3417305 Castle and Cookie Mortgage

Money back

Company: Castle and Cookie Mortgage
Product: Mortgage · Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
From: Georgia 30296
Filed by: Web · Servicemember
Company's answer: Closed with monetary relief
On time: Yes, within 15 days
Public statement: Company believes complaint represents an opportunity for improvement to better serve consumers

Oct 25, 2019Complaint received
Oct 29, 2019Sent to Castle and Cookie Mortgage (4 days later)
AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Castle and Cookie Mortgage complaints about applying for a mortgage or refinancing an existing mortgage

Received	About	Issue	State	Answer	On time
Jul 14, 2021	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Explained	Yes
Jul 12, 2021	Mortgages	Applying for a mortgage or refinancing an existing mortgage	HI	Explained	Yes
Sep 25, 2018	Mortgages	Applying for a mortgage or refinancing an existing mortgage	MS	Explained	Yes
Nov 22, 2017	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Explained	Yes
Jun 7, 2017	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 8 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works