Complaint 4535079 Castle and Cookie Mortgage

Explained

Company: Castle and Cookie Mortgage
Product: Mortgage · Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
From: Hawaii 96707
Filed by: Phone · Older American
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes it acted appropriately as authorized by contract or law

Jul 12, 2021Complaint received
Jul 20, 2021Sent to Castle and Cookie Mortgage (8 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Castle and Cookie Mortgage?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Castle and Cookie Mortgage's record

More Castle and Cookie Mortgage complaints about applying for a mortgage or refinancing an existing mortgage

Received	About	Issue	State	Answer	On time
Jul 14, 2021	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Explained	Yes
Oct 25, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	GA	Money back	Yes
Sep 25, 2018	Mortgages	Applying for a mortgage or refinancing an existing mortgage	MS	Explained	Yes
Nov 22, 2017	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Explained	Yes
Jun 7, 2017	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Money back	Yes

Discuss this complaint

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked 8 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works