Complaint 4541874 Castle and Cookie Mortgage

Explained

Company: Castle and Cookie Mortgage
Product: Mortgage · Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
From: California 93263
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes the complaint provided an opportunity to answer consumer's questions

Jul 14, 2021Complaint received
Jul 22, 2021Sent to Castle and Cookie Mortgage (8 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Castle and Cookie Mortgage complaints about applying for a mortgage or refinancing an existing mortgage

Received	About	Issue	State	Answer	On time
Jul 12, 2021	Mortgages	Applying for a mortgage or refinancing an existing mortgage	HI	Explained	Yes
Oct 25, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	GA	Money back	Yes
Sep 25, 2018	Mortgages	Applying for a mortgage or refinancing an existing mortgage	MS	Explained	Yes
Nov 22, 2017	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Explained	Yes
Jun 7, 2017	Mortgages	Applying for a mortgage or refinancing an existing mortgage	CA	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 1 minute ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works