Case file
Bank accounts
Complaint 3476605 SunTrust
Explained- Product
- Checking or savings account · Other banking product or service
- Detail
- Company closed your account
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Dec 20, 2019Complaint received
- Dec 23, 2019Sent to SunTrust (3 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 18, 2020 | Bank accounts | Closing an accountCompany closed your account | TX | Explained | Yes |
| Feb 12, 2020 | Bank accounts | Closing an accountFunds not received from closed account | - | Explained | Yes |
| Feb 11, 2020 | Bank accounts | Closing an accountCompany closed your account | - | Fixed | Yes |
| Feb 5, 2020 | Bank accounts | Closing an accountCompany closed your account | MA | Explained | Yes |
| Feb 5, 2020 | Bank accounts | Closing an accountCompany closed your account | NC | Explained | Yes |
| Feb 4, 2020 | Bank accounts | Closing an accountCompany closed your account | AL | Explained | Yes |
| Feb 4, 2020 | Bank accounts | Closing an accountFunds not received from closed account | AZ | Explained | Yes |
| Jan 29, 2020 | Bank accounts | Closing an accountFunds not received from closed account | PA | Explained | Yes |
| Jan 22, 2020 | Bank accounts | Closing an accountCan't close your account | NC | Explained | Yes |
| Jan 19, 2020 | Bank accounts | Closing an accountCompany closed your account | - | Explained | Yes |
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