Complaint 4505348 Guidance Alum

Explained

Company: Guidance Alum
Product: Student loan · Federal student loan servicing
Issue: Dealing with your lender or servicer
Detail: Received bad information about your loan
From: California 93955
Filed by: Phone
Company's answer: Closed with explanation
On time: Yes, within 15 days

Jun 30, 2021Complaint received
Aug 20, 2021Sent to Guidance Alum (51 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Guidance Alum complaints about dealing with your lender or servicer

Received	About	Issue	State	Answer	On time
Oct 24, 2022	Student loans	Dealing with your lender or servicerReceived bad information about your loan	CA	Money back	Yes
Apr 11, 2022	Student loans	Dealing with your lender or servicerReceived bad information about your loan	KY	Money back	No
Aug 29, 2021	Student loans	Dealing with your lender or servicerKeep getting calls about your loan	TX	Money back	Yes
Jul 14, 2021	Student loans	Dealing with your lender or servicerReceived bad information about your loan	CA	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 5 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works