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Case file

Student loans

Complaint 6123477 Guidance Alum

Money back
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
California 90004
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Oct 24, 2022Complaint received
  2. Nov 9, 2022Sent to Guidance Alum (16 days later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Guidance Alum complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 11, 2022Student loansDealing with your lender or servicerReceived bad information about your loanKYMoney backNo
Aug 29, 2021Student loansDealing with your lender or servicerKeep getting calls about your loanTXMoney backYes
Jul 14, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAMoney backYes
Jun 30, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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