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Case file

Student loans

Complaint 4674276 Guidance Alum

Money back
Product
Student loan · Federal student loan servicing
Detail
Keep getting calls about your loan
From
Texas 75115
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Aug 29, 2021Complaint received
  2. Sep 17, 2021Sent to Guidance Alum (19 days later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Guidance Alum complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 24, 2022Student loansDealing with your lender or servicerReceived bad information about your loanCAMoney backYes
Apr 11, 2022Student loansDealing with your lender or servicerReceived bad information about your loanKYMoney backNo
Jul 14, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAMoney backYes
Jun 30, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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