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Case file

Student loans

Complaint 5432118 Guidance Alum

Money back
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Kentucky 42420
Filed by
Web
Company's answer
Closed with monetary relief
On time
No
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Apr 11, 2022Complaint received
  2. Apr 11, 2022Sent to Guidance Alum
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Guidance Alum complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 24, 2022Student loansDealing with your lender or servicerReceived bad information about your loanCAMoney backYes
Aug 29, 2021Student loansDealing with your lender or servicerKeep getting calls about your loanTXMoney backYes
Jul 14, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAMoney backYes
Jun 30, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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