Loan servicer · complaint record
Guidance Alum complaints
Filed under Guidance Alum LLC
Consumers have filed 8 complaints about Guidance Alum since 2021, none in the last 12 months. It answered 75% on time and closed 75% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 0
- Answered on time
- 75%
- Closed with relief
- 75%
- Last 30 days
- 0
- Rank
- -
Since June 2021
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 24, 2022
Guidance Alum complaints by month
The busiest month was August 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Guidance Alum answered all time
- Closed with monetary relief675%
- Closed with explanation225%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Guidance Alum complaints are about
Top Guidance Alum problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 4
- Keep getting calls about your loan 1
Where Guidance Alum complaints come from
Most complaints: California (4), Texas (2), Kentucky (1), Pennsylvania (1).
Guidance Alum compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Guidance AlumStudent loans | - | 0 | - |
Compare side by side: Guidance Alum vs Earnest · Guidance Alum vs College Ave Student Loan Servicing · Guidance Alum vs Meritize Financial · Guidance Alum vs LendKey Technologies
What people say about Guidance Alum
All experiencesNo experiences with Guidance Alum yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Guidance Alum complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Apr 29, 2022 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Money back |
| Apr 11, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Mar 21, 2022 | Debt collection | False statements or representationTold you not to respond to a lawsuit they filed against you | Money back |
| Aug 29, 2021 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Money back |
| Aug 26, 2021 | Debt relief & credit repair | Fraud or scam | Explained |
| Jul 14, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jun 30, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Guidance Alum
How many complaints does Guidance Alum have?
Guidance Alum has 8 complaints on record since June 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does Guidance Alum respond to complaints?
Yes. Guidance Alum answered 75% of its complaints on time (within 15 days) and closed 75% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Guidance Alum?
The most common problems are dealing with your lender or servicer (5), fraud or scam (1), struggling to repay your loan (1).
Is Guidance Alum legit?
Guidance Alum is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Guidance Alum legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Guidance Alum?
Complain to Guidance Alum in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Guidance Alum complaints come from?
Most come from California (4), Texas (2), Kentucky (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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