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Student loans

Complaint 5174508 College Loan

Explained
Product
Student loan · Federal student loan servicing
Detail
Need information about your loan balance or loan terms
From
Virginia 20147
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 2, 2022Complaint received
  2. Feb 2, 2022Sent to College Loan
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Loan complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Aug 8, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Jul 25, 2018Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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