Complaint 5391953 Apex Processing

Explained

Company: Apex Processing
Product: Student loan · Federal student loan servicing
Issue: Dealing with your lender or servicer
Detail: Don't agree with the fees charged
From: Illinois 60473
Filed by: Web · Servicemember · Older American
Company's answer: Closed with explanation
On time: No
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Mar 31, 2022Complaint received
Jul 13, 2022Sent to Apex Processing (104 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Apex Processing?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Apex Processing's record

More Apex Processing complaints about dealing with your lender or servicer

Received	About	Issue	State	Answer	On time
Sep 14, 2023	Student loans	Dealing with your lender or servicerReceived bad information about your loan	IA	No timely reply	No
Aug 18, 2023	Student loans	Dealing with your lender or servicerDon't agree with the fees charged	OH	No timely reply	No
Jul 3, 2023	Student loans	Dealing with your lender or servicerNeed information about your loan balance or loan terms	OH	Explained	Yes
Dec 16, 2022	Student loans	Dealing with your lender or servicerProblem with customer service	AZ	Explained	Yes
Dec 16, 2022	Student loans	Dealing with your lender or servicerProblem with customer service	MA	Explained	Yes

Discuss this complaint

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works