Loan servicer · complaint record
Apex Processing complaints
Consumers have filed 6 complaints about Apex Processing since 2022, none in the last 12 months. It answered 50% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since March 2022
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 14, 2023
Apex Processing complaints by month
The busiest month was December 2022 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Apex Processing answered all time
- Closed with explanation466.7%
- Untimely response233.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Apex Processing problems
Inside "Dealing with your lender or servicer"
- Problem with customer service 2
- Don't agree with the fees charged 2
- Received bad information about your loan 1
- Need information about your loan balance or loan terms 1
Where Apex Processing complaints come from
Most complaints: Ohio (2), Arizona (1), Iowa (1), Illinois (1), Massachusetts (1).
Apex Processing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Apex ProcessingStudent loans | - | 0 | - |
Compare side by side: Apex Processing vs Earnest · Apex Processing vs College Ave Student Loan Servicing · Apex Processing vs Meritize Financial · Apex Processing vs LendKey Technologies
What people say about Apex Processing
All experiencesNo experiences with Apex Processing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Apex Processing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 14, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 18, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Jul 3, 2023 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 16, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Dec 16, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 31, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
Questions about Apex Processing
How many complaints does Apex Processing have?
Apex Processing has 6 complaints on record since March 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Apex Processing respond to complaints?
Yes. Apex Processing answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Apex Processing?
The most common problems are dealing with your lender or servicer (6).
Is Apex Processing legit?
Apex Processing is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Apex Processing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Apex Processing?
Complain to Apex Processing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Apex Processing complaints come from?
Most come from Ohio (2), Arizona (1), Iowa (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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