Complaint 7199897 Apex Processing

Explained

Company: Apex Processing
Product: Student loan · Federal student loan servicing
Issue: Dealing with your lender or servicer
Detail: Need information about your loan balance or loan terms
From: Ohio 448XX
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes the complaint is the result of a misunderstanding

Jul 3, 2023Complaint received
Jul 3, 2023Sent to Apex Processing
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Apex Processing complaints about dealing with your lender or servicer

Received	About	Issue	State	Answer	On time
Sep 14, 2023	Student loans	Dealing with your lender or servicerReceived bad information about your loan	IA	No timely reply	No
Aug 18, 2023	Student loans	Dealing with your lender or servicerDon't agree with the fees charged	OH	No timely reply	No
Dec 16, 2022	Student loans	Dealing with your lender or servicerProblem with customer service	AZ	Explained	Yes
Dec 16, 2022	Student loans	Dealing with your lender or servicerProblem with customer service	MA	Explained	Yes
Mar 31, 2022	Student loans	Dealing with your lender or servicerDon't agree with the fees charged	IL	Explained	No

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works