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Prepaid & gift cards

Complaint 6716509 Truist

Explained
Company
Truist
Product
Credit card or prepaid card · General-purpose prepaid card
From
Maryland 21403
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 18, 2023Complaint received
  2. Mar 18, 2023Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
May 19, 2026Money transfers & appsUnexpected or other feesTXMoney backYes
May 16, 2026Money transfers & appsUnexpected or other feesNCExplainedYes
Apr 7, 2026Prepaid & gift cardsUnexpected or other feesPAExplainedYes
Feb 24, 2026Money transfers & appsUnexpected or other feesTXExplainedYes
Jan 13, 2026Money transfers & appsUnexpected or other feesTXFixedYes
Dec 16, 2025Prepaid & gift cardsUnexpected or other feesMIExplainedYes
Dec 2, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Nov 14, 2025Prepaid & gift cardsUnexpected or other feesVAExplainedYes
Jun 16, 2025Money transfers & appsUnexpected or other feesMDMoney backYes
May 1, 2025Money transfers & appsUnexpected or other feesTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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