Mortgage company · complaint record
1st Portfolio complaints
Filed under 1st Portfolio Holding Corporation
Consumers have filed 1 complaint about 1st Portfolio since 2015, none in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since January 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 14, 2015
1st Portfolio complaints by month
The busiest month was January 2015 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How 1st Portfolio answered all time
- Closed with monetary relief1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top 1st Portfolio problems
1st Portfolio compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | 1st PortfolioMortgages | - | 0 | - |
Compare side by side: 1st Portfolio vs Midwest Loan Services · 1st Portfolio vs Truhome Solutions · 1st Portfolio vs NEXA Mortgage · 1st Portfolio vs Hilltop
What people say about 1st Portfolio
All experiencesNo experiences with 1st Portfolio yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest 1st Portfolio complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 14, 2015 | Mortgages | Application, originator, mortgage broker | Money back |
Questions about 1st Portfolio
How many complaints does 1st Portfolio have?
1st Portfolio has 1 complaint on record since January 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does 1st Portfolio respond to complaints?
Yes. 1st Portfolio answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with 1st Portfolio?
The most common problems are application, originator, mortgage broker (1).
Is 1st Portfolio legit?
1st Portfolio is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is 1st Portfolio legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against 1st Portfolio?
Complain to 1st Portfolio in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most 1st Portfolio complaints come from?
Most come from District of Columbia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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