Mortgage company · complaint record
Is Acra Intermediate legit?
Filed under Acra Intermediate Holdings, LLC
Acra Intermediate is a real mortgage company with a public complaint record: 139 complaints since 2020, and it is still answering them. It answered 97.8% on time and closed 20% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Good response record. How it works
What the record shows
Good signs
- Gives relief more often than most20% closed with money back or a fix - a typical mortgage company manages 5%.
- Active and answeringIt took part in the complaint process as recently as Sep 23, 2026.
- Response Score 75/100Grade B: good response record.
Red flags
- Complaints rising fast+114% in the last 12 months against the year before.
From the complaint record only. A company can be legitimate and still not be right for you; a company with few complaints may simply be small.
- Complaints on record
- 139
- Last 12 months
- 45
- Answered on time
- 97.8%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- #48 of 595
Since June 2020
+114% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 23, 2026
Most complained-about mortgage lenders & servicers
How to check Acra Intermediate yourself
- Use contact details you found yourself. Go to the company's own website or the number on your card or statement - never a number or link from a text, email or caller.
- Check its licence. Lenders, servicers and money transmitters are usually licensed by the states - search NMLS Consumer Access and your state's financial regulator.
- Read the latest complaints. Look for the same problem again and again in the complaint log, and at how they were answered.
- Read people's own experiences. See what others say about Acra Intermediate, and add yours.
- Get everything in writing before you pay, sign or share anything.
More: how to check if a company is legit · how to spot financial scams
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Experiences with Acra Intermediate
AllHave you dealt with Acra Intermediate? Tell people whether it was legit in your experience.
Share yoursQuestions people ask
Is Acra Intermediate a real company?
Acra Intermediate is a real mortgage company with a public complaint record: 139 complaints since 2020, and it is still answering them. It answered 97.8% on time and closed 20% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Is Acra Intermediate a scam?
Its record shows a real mortgage company that answers complaints through the official process (97.8% on time). Scammers often pretend to be well-known companies, though: if someone contacts you claiming to be Acra Intermediate, hang up or delete the message and contact the company using details you found yourself. Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
Can I trust Acra Intermediate?
Look at the trend and the answers rather than the total: Acra Intermediate closed 20% of complaints with relief and complaints are rising. Read the experiences from people like you.
What should I do if Acra Intermediate won't fix my problem?
Put it in writing to the company, keep copies, then file an official complaint - companies must answer. See what to do if a company ignores your complaint.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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