Mortgage company · complaint record
Better Mortgage complaints
Filed under Better Mortgage, Inc.
Consumers have filed 386 complaints about Better Mortgage since 2016, 43 of them in the last 12 months (+26% on the year before). It answered 58.1% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is applying for a mortgage or refinancing an existing mortgage. It is the 50th most complained-about of 595 mortgage lenders & servicers this year.
Poor response record. How it works
- Complaints on record
- 386
- Last 12 months
- 43
- Answered on time
- 58.1%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #50 of 595
Since July 2016
+26% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 22, 2026
Most complained-about mortgage lenders & servicers
Better Mortgage complaints by month
The busiest month was August 2021 (18 complaints). Complaints in the last 12 months are up 26% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Better Mortgage answered last 12 months
- Closed with explanation4195.3%
- In progress24.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4558.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+26% vs last year
What Better Mortgage complaints are about
Top Better Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Changes in loan terms during the application process 17
- Confusing or misleading advertising or marketing 9
- Fees or costs during the application process 8
- Trying to communicate with the company to fix an issue with the application process 6
- Delays in the application process 4
- Loan estimate or other related disclosures 3
Where Better Mortgage complaints come from
Most complaints: California (51), Florida (38), Texas (27), Georgia (23), Pennsylvania (22).
Better Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Finance of AmericaMortgages | 55 | 45 | C |
| 2 | Acra IntermediateMortgages | 75 | 45 | B |
| 3 | NVR IncMortgages | 52 | 43 | C |
| 4 | Better MortgageMortgages | 7 | 43 | F |
| 5 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 6 | MortgageProsMortgages | 47 | 41 | D |
| 7 | TFS FinancialMortgages | 50 | 40 | C |
| 8 | DHI MortgageMortgages | 74 | 40 | B |
Compare side by side: Better Mortgage vs Finance of America · Better Mortgage vs Acra Intermediate · Better Mortgage vs NVR Inc · Better Mortgage vs Fairway Independent Mortgage
What people say about Better Mortgage
All experiencesNo experiences with Better Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Better Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Jul 12, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jun 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 16, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jun 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jun 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 26, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about Better Mortgage
How many complaints does Better Mortgage have?
Better Mortgage has 386 complaints on record since July 2016, including 43 in the last 12 months and 1 in the last 30 days. That makes it number 722 of every company by complaints this year.
Does Better Mortgage respond to complaints?
Yes. Better Mortgage answered 58.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 7/100 (grade F).
What do people complain about most with Better Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (208), closing on a mortgage (122), improper use of your report (14).
Is Better Mortgage legit?
Better Mortgage is a real company with a public complaint record: consumers have complained about it 386 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Better Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Better Mortgage going up or down?
Up. There were 43 complaints in the last 12 months against 34 in the 12 before (+26%). See every month.
How do I file a complaint against Better Mortgage?
Complain to Better Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Better Mortgage complaints come from?
Most come from California (51), Florida (38), Texas (27). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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