Mortgage company · complaint record
TFS Financial complaints
Filed under TFS FINANCIAL CORPORATION
Consumers have filed 385 complaints about TFS Financial since 2012, 40 of them in the last 12 months (+54% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process.
Average response record. How it works
- Complaints on record
- 385
- Last 12 months
- 40
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 4
- Rank
- #54 of 595
Since March 2012
+54% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 28, 2026
Most complained-about mortgage lenders & servicers
TFS Financial complaints by month
The busiest month was September 2020 (7 complaints). Complaints in the last 12 months are up 54% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How TFS Financial answered last 12 months
- Closed with explanation40100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend5/15+54% vs last year
What TFS Financial complaints are about
Top TFS Financial problems
Inside "Trouble during payment process"
- Payment process 17
- Trying to communicate with the company to fix an issue while managing or servicing your loan 9
- Escrow, taxes, or insurance 8
- Private mortgage insurance (PMI) 3
- Fees charged 1
- Paying off the loan 1
Where TFS Financial complaints come from
Most complaints: Ohio (150), Florida (81), California (30), New Jersey (22), Pennsylvania (10).
TFS Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 2 | MortgageProsMortgages | 47 | 41 | D |
| 3 | DHI MortgageMortgages | 74 | 40 | B |
| 4 | TFS FinancialMortgages | 50 | 40 | C |
| 5 | Gateway First BankMortgages | 89 | 39 | A |
| 6 | StatebridgeMortgages | 39 | 39 | D |
| 7 | Mutual of Omaha MortgageMortgages | 58 | 38 | C |
| 8 | Southwest BusinessMortgages | 10 | 38 | F |
Compare side by side: TFS Financial vs Fairway Independent Mortgage · TFS Financial vs MortgagePros · TFS Financial vs DHI Mortgage · TFS Financial vs Gateway First Bank
What people say about TFS Financial
All experiencesNo experiences with TFS Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest TFS Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 20, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 19, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 28, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 22, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 13, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Sep 2, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 31, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Aug 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processLien release | Explained |
Questions about TFS Financial
How many complaints does TFS Financial have?
TFS Financial has 385 complaints on record since March 2012, including 40 in the last 12 months and 4 in the last 30 days. That makes it number 760 of every company by complaints this year.
Does TFS Financial respond to complaints?
Yes. TFS Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 50/100 (grade C).
What do people complain about most with TFS Financial?
The most common problems are trouble during payment process (77), incorrect information on your report (17), applying for a mortgage or refinancing an existing mortgage (57).
Is TFS Financial legit?
TFS Financial is a real company with a public complaint record: consumers have complained about it 385 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is TFS Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about TFS Financial going up or down?
Up. There were 40 complaints in the last 12 months against 26 in the 12 before (+54%). See every month.
How do I file a complaint against TFS Financial?
Complain to TFS Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most TFS Financial complaints come from?
Most come from Ohio (150), Florida (81), California (30). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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