Mortgage company · complaint record
Fairway Independent Mortgage complaints
Filed under Fairway Independent Mortgage Corporation
Consumers have filed 381 complaints about Fairway Independent Mortgage since 2013, 42 of them in the last 12 months (+8% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process.
Average response record. How it works
- Complaints on record
- 381
- Last 12 months
- 42
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #52 of 595
Since June 2013
+8% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 26, 2026
Most complained-about mortgage lenders & servicers
Fairway Independent Mortgage complaints by month
The busiest month was August 2020 (9 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fairway Independent Mortgage answered last 12 months
- Closed with explanation3992.9%
- In progress37.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+8% vs last year
What Fairway Independent Mortgage complaints are about
Top Fairway Independent Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 7
- Negative impact of inaccurate appraisal 7
- Changes in loan terms during the application process 5
- Application denials 4
- Loan estimate or other related disclosures 2
- Trying to communicate with the company to fix an issue with the application process 1
Where Fairway Independent Mortgage complaints come from
Most complaints: Texas (37), Georgia (36), California (30), Arizona (21), Colorado (18).
Fairway Independent Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Finance of AmericaMortgages | 55 | 45 | C |
| 2 | Acra IntermediateMortgages | 75 | 45 | B |
| 3 | NVR IncMortgages | 52 | 43 | C |
| 4 | Better MortgageMortgages | 7 | 43 | F |
| 5 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 6 | MortgageProsMortgages | 47 | 41 | D |
| 7 | TFS FinancialMortgages | 50 | 40 | C |
| 8 | DHI MortgageMortgages | 74 | 40 | B |
Compare side by side: Fairway Independent Mortgage vs Finance of America · Fairway Independent Mortgage vs Acra Intermediate · Fairway Independent Mortgage vs NVR Inc · Fairway Independent Mortgage vs Better Mortgage
What people say about Fairway Independent Mortgage
All experiencesNo experiences with Fairway Independent Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fairway Independent Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 20, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 9, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Oct 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Sep 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 10, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 4, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Questions about Fairway Independent Mortgage
How many complaints does Fairway Independent Mortgage have?
Fairway Independent Mortgage has 381 complaints on record since June 2013, including 42 in the last 12 months and 2 in the last 30 days. That makes it number 739 of every company by complaints this year.
Does Fairway Independent Mortgage respond to complaints?
Yes. Fairway Independent Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Fairway Independent Mortgage?
The most common problems are trouble during payment process (70), applying for a mortgage or refinancing an existing mortgage (96), struggling to pay mortgage (32).
Is Fairway Independent Mortgage legit?
Fairway Independent Mortgage is a real company with a public complaint record: consumers have complained about it 381 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fairway Independent Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Fairway Independent Mortgage going up or down?
Roughly level. There were 42 complaints in the last 12 months against 39 in the 12 before (+8%). See every month.
How do I file a complaint against Fairway Independent Mortgage?
Complain to Fairway Independent Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fairway Independent Mortgage complaints come from?
Most come from Texas (37), Georgia (36), California (30). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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