Mortgage company · complaint record
MortgagePros complaints
Filed under MortgagePros, LLC
Consumers have filed 76 complaints about MortgagePros since 2022, 41 of them in the last 12 months (+78% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Weak response record. How it works
- Complaints on record
- 76
- Last 12 months
- 41
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #53 of 595
Since April 2022
+78% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 25, 2026
Most complained-about mortgage lenders & servicers
MortgagePros complaints by month
The busiest month was September 2026 (8 complaints). Complaints in the last 12 months are up 78% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How MortgagePros answered last 12 months
- Closed with explanation41100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend2/15+78% vs last year
What MortgagePros complaints are about
Top MortgagePros problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 20
- Trying to communicate with the company to fix an issue with the application process 10
- Fees or costs during the application process 5
- Changes in loan terms during the application process 2
- Delays in the application process 1
- Loan estimate or other related disclosures 1
Where MortgagePros complaints come from
Most complaints: Mississippi (8), Michigan (7), Georgia (7), California (6), Arizona (5).
MortgagePros compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | NVR IncMortgages | 52 | 43 | C |
| 2 | Better MortgageMortgages | 7 | 43 | F |
| 3 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 4 | MortgageProsMortgages | 47 | 41 | D |
| 5 | TFS FinancialMortgages | 50 | 40 | C |
| 6 | DHI MortgageMortgages | 74 | 40 | B |
| 7 | Gateway First BankMortgages | 89 | 39 | A |
| 8 | StatebridgeMortgages | 39 | 39 | D |
Compare side by side: MortgagePros vs NVR Inc · MortgagePros vs Better Mortgage · MortgagePros vs Fairway Independent Mortgage · MortgagePros vs TFS Financial
What people say about MortgagePros
All experiencesNo experiences with MortgagePros yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MortgagePros complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 23, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 9, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 30, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 29, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 25, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| Sep 16, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Sep 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 4, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
Questions about MortgagePros
How many complaints does MortgagePros have?
MortgagePros has 76 complaints on record since April 2022, including 41 in the last 12 months and 3 in the last 30 days. That makes it number 748 of every company by complaints this year.
Does MortgagePros respond to complaints?
Yes. MortgagePros answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 47/100 (grade D).
What do people complain about most with MortgagePros?
The most common problems are applying for a mortgage or refinancing an existing mortgage (44), closing on a mortgage (15), struggling to pay mortgage (6).
Is MortgagePros legit?
MortgagePros is a real company with a public complaint record: consumers have complained about it 76 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MortgagePros legit? for the signals, red flags and how to protect yourself.
Are complaints about MortgagePros going up or down?
Up. There were 41 complaints in the last 12 months against 23 in the 12 before (+78%). See every month.
How do I file a complaint against MortgagePros?
Complain to MortgagePros in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MortgagePros complaints come from?
Most come from Mississippi (8), Michigan (7), Georgia (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about MortgagePros
No comments yet. Start the conversation - questions are welcome too.