Mortgage company · complaint record
Active Link complaints
Filed under Active Link, Inc.
Consumers have filed 1 complaint about Active Link since 2026, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since April 2026
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 22, 2026
Most complained-about mortgage lenders & servicers
Active Link complaints by month
The busiest month was April 2026 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Active Link answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Active Link problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
Active Link compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Active LinkMortgages | - | 1 | - |
Compare side by side: Active Link vs Midwest Loan Services · Active Link vs Truhome Solutions · Active Link vs NEXA Mortgage · Active Link vs Hilltop
What people say about Active Link
All experiencesNo experiences with Active Link yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Active Link complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
Questions about Active Link
How many complaints does Active Link have?
Active Link has 1 complaint on record since April 2026, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Active Link respond to complaints?
Yes. Active Link answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Active Link?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Active Link legit?
Active Link is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Active Link legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Active Link?
Complain to Active Link in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Active Link complaints come from?
Most come from Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Active Link
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