Mortgage company · complaint record
American Direct Lender complaints
Consumers have filed 2 complaints about American Direct Lender since 2026, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since July 2026
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 28, 2026
Most complained-about mortgage lenders & servicers
American Direct Lender complaints by month
The busiest month was July 2026 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Direct Lender answered all time
- Closed with explanation2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top American Direct Lender problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Loan estimate or other related disclosures 2
American Direct Lender compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Direct LenderMortgages | - | 2 | - |
Compare side by side: American Direct Lender vs Midwest Loan Services · American Direct Lender vs Truhome Solutions · American Direct Lender vs NEXA Mortgage · American Direct Lender vs Hilltop
What people say about American Direct Lender
All experiencesNo experiences with American Direct Lender yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Direct Lender complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Jul 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
Questions about American Direct Lender
How many complaints does American Direct Lender have?
American Direct Lender has 2 complaints on record since July 2026, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does American Direct Lender respond to complaints?
Yes. American Direct Lender answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with American Direct Lender?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2).
Is American Direct Lender legit?
American Direct Lender is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Direct Lender legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Direct Lender?
Complain to American Direct Lender in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Direct Lender complaints come from?
Most come from California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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