Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Money transfers & apps

American Express money transfers & apps complaints

Consumers have filed 294 complaints about American Express's money transfers & apps, 38 in the last 12 months (-7%). American Express answered 92.1% on time and closed 17% with relief. See the whole American Express record.

American Express against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13American Express38-7%92.1%17%294

Every payment company ranked

Latest American Express money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Jan 14, 2026Money transfers & appsFraud or scamFLExplainedYes
Jan 9, 2026Money transfers & appsOther transaction problemMDExplainedNo
Dec 27, 2025Money transfers & appsOther transaction problemCAExplainedYes
Dec 22, 2025Money transfers & appsOther transaction problemKSMoney backNo
Dec 10, 2025Money transfers & appsFraud or scamCAMoney backYes
Dec 6, 2025Money transfers & appsUnauthorized transactions or other transaction problemCAExplainedYes
Nov 27, 2025Money transfers & appsOther transaction problemNYExplainedYes
Nov 26, 2025Money transfers & appsMoney was not available when promisedNYMoney backNo
Nov 5, 2025Money transfers & appsConfusing or misleading advertising or marketingCAExplainedYes
Oct 30, 2025Money transfers & appsFraud or scamTXExplainedYes
Oct 16, 2025Money transfers & appsMoney was not available when promisedCAMoney backYes
Oct 11, 2025Money transfers & appsOther transaction problemMAMoney backYes
Oct 8, 2025Money transfers & appsProblem with customer serviceGAExplainedYes
Oct 3, 2025Money transfers & appsOther transaction problemSCExplainedYes
Oct 2, 2025Money transfers & appsOther transaction problemVAExplainedYes
Sep 9, 2025Money transfers & appsMoney was not available when promisedCAExplainedYes
Aug 29, 2025Money transfers & appsProblem with customer serviceILMoney backYes
Aug 27, 2025Money transfers & appsOther transaction problemCAExplainedYes
Aug 19, 2025Money transfers & appsOther transaction problemNYExplainedYes
Aug 6, 2025Money transfers & appsOther transaction problemLAFixedYes
Aug 3, 2025Money transfers & appsFraud or scamCAExplainedYes
Jul 29, 2025Money transfers & appsFraud or scamMDExplainedYes
Jul 25, 2025Money transfers & appsOther transaction problemCAMoney backYes
Jun 28, 2025Money transfers & appsConfusing or misleading advertising or marketingCAExplainedYes
Jun 26, 2025Money transfers & appsOther transaction problemWAExplainedYes
Jun 14, 2025Money transfers & appsOther transaction problemNYExplainedYes
Jun 6, 2025Money transfers & appsMoney was not available when promisedWAExplainedYes
May 23, 2025Money transfers & appsMoney was not available when promised-ExplainedYes
May 6, 2025Money transfers & appsFraud or scamPRExplainedYes
May 2, 2025Money transfers & appsOther transaction problemNJExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about American Express

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience