Mortgage company · complaint record
Castle Rock complaints
Consumers have filed 3 complaints about Castle Rock since 2018, none in the last 12 months. It answered 0% on time. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 0%
- Closed with relief
- -
- Last 30 days
- 0
- Rank
- -
Since January 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 7, 2018
Castle Rock complaints by month
The busiest month was August 2018 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Castle Rock answered all time
- Untimely response3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Castle Rock complaints are about
Top Castle Rock problems
Castle Rock compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Castle RockMortgages | - | 0 | - |
Compare side by side: Castle Rock vs Midwest Loan Services · Castle Rock vs Truhome Solutions · Castle Rock vs NEXA Mortgage · Castle Rock vs Hilltop
What people say about Castle Rock
All experiencesNo experiences with Castle Rock yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Castle Rock complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 7, 2018 | Mortgages | Struggling to pay mortgage | No timely reply |
| Aug 7, 2018 | Mortgages | Struggling to pay mortgage | No timely reply |
| Jan 3, 2018 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | No timely reply |
Questions about Castle Rock
How many complaints does Castle Rock have?
Castle Rock has 3 complaints on record since January 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does Castle Rock respond to complaints?
Yes. Castle Rock answered 0% of its complaints on time (within 15 days) and closed - with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Castle Rock?
The most common problems are struggling to pay mortgage (2), written notification about debt (1).
Is Castle Rock legit?
Castle Rock is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Castle Rock legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Castle Rock?
Complain to Castle Rock in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Castle Rock complaints come from?
Most come from Missouri (2), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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