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Money transfers & apps

Citibank money transfers & apps complaints

Consumers have filed 2,209 complaints about Citibank's money transfers & apps, 411 in the last 12 months (+23%). Citibank answered 100% on time and closed 16% with relief. See the whole Citibank record.

Citibank against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047

Every payment company ranked

Latest Citibank money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Oct 8, 2026Money transfers & appsFraud or scamNYExplainedYes
Oct 6, 2026Money transfers & appsOther transaction problemNYExplainedYes
Oct 6, 2026Money transfers & appsOther transaction problem-Money backYes
Oct 6, 2026Money transfers & appsFraud or scamCAExplainedYes
Oct 5, 2026Money transfers & appsOther transaction problemNYExplainedYes
Oct 5, 2026Money transfers & appsWrong amount charged or receivedMOMoney backYes
Oct 5, 2026Money transfers & appsFraud or scamFLExplainedYes
Oct 5, 2026Money transfers & appsProblem adding moneyTNExplainedYes
Oct 2, 2026Money transfers & appsUnauthorized transactions or other transaction problemMIExplainedYes
Oct 2, 2026Money transfers & appsFraud or scamNYExplainedYes
Oct 1, 2026Money transfers & appsOther transaction problemFLExplainedYes
Sep 30, 2026Money transfers & appsOther transaction problemMEMoney backYes
Sep 27, 2026Money transfers & appsFraud or scam-ExplainedYes
Sep 24, 2026Money transfers & appsFraud or scamFLExplainedYes
Sep 24, 2026Money transfers & appsOther transaction problemNYFixedYes
Sep 23, 2026Money transfers & appsProblem with customer serviceCAExplainedYes
Sep 21, 2026Money transfers & appsFraud or scamCAExplainedYes
Sep 19, 2026Money transfers & appsFraud or scamILExplainedYes
Sep 18, 2026Money transfers & appsFraud or scam-ExplainedYes
Sep 18, 2026Money transfers & appsOther transaction problemNJExplainedYes
Sep 16, 2026Money transfers & appsOther transaction problemNYExplainedYes
Sep 16, 2026Money transfers & appsOther transaction problemVAExplainedYes
Sep 16, 2026Money transfers & appsFraud or scamCAExplainedYes
Sep 16, 2026Money transfers & appsProblem adding moneyCAFixedYes
Sep 12, 2026Money transfers & appsWrong amount charged or receivedCAExplainedYes
Sep 11, 2026Money transfers & appsFraud or scamNYExplainedYes
Sep 11, 2026Money transfers & appsFraud or scamMIExplainedYes
Sep 11, 2026Money transfers & appsFraud or scamCAExplainedYes
Sep 11, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountNYExplainedYes
Sep 11, 2026Money transfers & appsProblem with customer serviceCAExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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