Mortgage company · complaint record
Citizen Mortgage complaints
Filed under Citizen Mortgage LLC
Consumers have filed 1 complaint about Citizen Mortgage since 2023, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since January 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 9, 2023
Citizen Mortgage complaints by month
The busiest month was January 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Citizen Mortgage answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Citizen Mortgage problems
Citizen Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Citizen MortgageMortgages | - | 0 | - |
Compare side by side: Citizen Mortgage vs Midwest Loan Services · Citizen Mortgage vs Truhome Solutions · Citizen Mortgage vs NEXA Mortgage · Citizen Mortgage vs Hilltop
What people say about Citizen Mortgage
All experiencesNo experiences with Citizen Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Citizen Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 9, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Citizen Mortgage
How many complaints does Citizen Mortgage have?
Citizen Mortgage has 1 complaint on record since January 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Citizen Mortgage respond to complaints?
Yes. Citizen Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Citizen Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Citizen Mortgage legit?
Citizen Mortgage is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Citizen Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Citizen Mortgage?
Complain to Citizen Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Citizen Mortgage complaints come from?
Most come from New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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