Debt collection
Citizens Bank debt collection complaints
Consumers have filed 731 complaints about Citizens Bank's debt collection, 152 in the last 12 months (+46%). Citizens Bank answered 100% on time and closed 2% with relief. See the whole Citizens Bank record.
Citizens Bank against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Citizens Bank | 152 | 100% | 2% |
Latest Citizens Bank debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 29, 2026 | Debt collection | Took or threatened to take negative or legal actionCollected or attempted to collect exempt funds | Explained |
| Oct 22, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 13, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 7, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 3, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 2, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Sep 29, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 22, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Sep 9, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 9, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 10, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 9, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jul 30, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 29, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 18, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 16, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 9, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 8, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jul 6, 2026 | Debt collection | Electronic communicationsContacted before 8am or after 9pm | Explained |
| Jul 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 2, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 2, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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