Card issuer · complaint record
Comenity Bank complaints
Consumers have filed 2 complaints about Comenity Bank since 2017, none in the last 12 months. It answered 50% on time and closed 0% with relief for the customer. The most common problem is improper use of your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2017
new vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: May 18, 2017
Comenity Bank complaints by month
The busiest month was May 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Comenity Bank answered all time
- Closed with explanation150%
- Untimely response150%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Comenity Bank complaints are about
Top Comenity Bank problems
Inside "Improper use of your report"
- Credit inquiries on your report that you don't recognize 1
Comenity Bank compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 2 | ExtoCredit cards | 36 | 201 | D |
| 3 | TomoCreditCredit cards | 50 | 92 | C |
| 4 | ZendableCredit cards | 58 | 48 | C |
| 5 | FizzCredit cards | 0 | 42 | F |
| 6 | Fidem BaltimoreCredit cards | 45 | 36 | D |
| 7 | Total CardCredit cards | 45 | 31 | D |
| 8 | Comenity BankCredit cards | - | 0 | - |
Compare side by side: Comenity Bank vs Mercury Financial Intermediate · Comenity Bank vs Exto · Comenity Bank vs TomoCredit · Comenity Bank vs Zendable
What people say about Comenity Bank
All experiencesNo experiences with Comenity Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Comenity Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 18, 2017 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| May 11, 2017 | Credit cards | Fees or interestProblem with fees | Explained |
Questions about Comenity Bank
How many complaints does Comenity Bank have?
Comenity Bank has 2 complaints on record since May 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Comenity Bank respond to complaints?
Yes. Comenity Bank answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Comenity Bank?
The most common problems are improper use of your report (1), fees or interest (1).
Is Comenity Bank legit?
Comenity Bank is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Comenity Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Comenity Bank?
Complain to Comenity Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Comenity Bank complaints come from?
Most come from California (1), Illinois (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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