Card issuer · complaint record
Mercury Financial Intermediate complaints
Filed under Mercury Financial Intermediate LLC
Consumers have filed 458 complaints about Mercury Financial Intermediate since 2024, 206 of them in the last 12 months (+42% on the year before). It answered 99.5% on time and closed 7% with relief for the customer - less often than a typical card issuer. The most common problem is fees or interest. It is the 19th most complained-about of 52 credit card companies this year.
Average response record. How it works
- Complaints on record
- 458
- Last 12 months
- 206
- Answered on time
- 99.5%
- Closed with relief
- 7%
- Last 30 days
- 22
- Rank
- #19 of 52
Since May 2024
+42% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 4, 2026
Most complained-about credit card companies
Mercury Financial Intermediate complaints by month
The busiest month was July 2026 (42 complaints). Complaints in the last 12 months are up 42% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mercury Financial Intermediate answered last 12 months
- Closed with monetary relief115.3%
- Closed with explanation15876.7%
- In progress3718%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time43/4599.5% on time
- Relief for customers5/406.5% closed with relief
- Complaint trend6/15+42% vs last year
What Mercury Financial Intermediate complaints are about
Top Mercury Financial Intermediate problems last 12 months
Inside "Fees or interest"
- Problem with fees 59
- Charged too much interest 9
- Unexpected increase in interest rate 5
Where Mercury Financial Intermediate complaints come from
Most complaints: California (63), Florida (46), Texas (44), Georgia (24), New York (22).
Mercury Financial Intermediate compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Bilt TechnologiesCredit cards | 8 | 681 | F |
| 2 | First National Bank of OmahaCredit cards | 70 | 649 | B |
| 3 | First Portfolio ServicingCredit cards | 53 | 480 | C |
| 4 | Imprint PaymentsCredit cards | 16 | 441 | F |
| 5 | Tilt FinanceCredit cards | 53 | 211 | C |
| 6 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 7 | ExtoCredit cards | 36 | 201 | D |
| 8 | TomoCreditCredit cards | 50 | 92 | C |
Compare side by side: Mercury Financial Intermediate vs Bilt Technologies · Mercury Financial Intermediate vs First National Bank of Omaha · Mercury Financial Intermediate vs First Portfolio Servicing · Mercury Financial Intermediate vs Imprint Payments
What people say about Mercury Financial Intermediate
All experiencesNo experiences with Mercury Financial Intermediate yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mercury Financial Intermediate complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Nov 3, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 3, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 29, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Oct 28, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | In progress |
| Oct 28, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Oct 26, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 26, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 26, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 24, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
Questions about Mercury Financial Intermediate
How many complaints does Mercury Financial Intermediate have?
Mercury Financial Intermediate has 458 complaints on record since May 2024, including 206 in the last 12 months and 22 in the last 30 days. That makes it number 324 of every company by complaints this year.
Does Mercury Financial Intermediate respond to complaints?
Yes. Mercury Financial Intermediate answered 99.5% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix; 6.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Mercury Financial Intermediate?
The most common problems are fees or interest (73), problem with a purchase shown on your statement (70), incorrect information on your report (84).
Is Mercury Financial Intermediate legit?
Mercury Financial Intermediate is a real company with a public complaint record: consumers have complained about it 458 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mercury Financial Intermediate legit? for the signals, red flags and how to protect yourself.
Are complaints about Mercury Financial Intermediate going up or down?
Up. There were 206 complaints in the last 12 months against 145 in the 12 before (+42%). See every month.
How do I file a complaint against Mercury Financial Intermediate?
Complain to Mercury Financial Intermediate in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mercury Financial Intermediate complaints come from?
Most come from California (63), Florida (46), Texas (44). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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