Card issuer · complaint record
Fizz complaints
Filed under ShoulderTap Technologies, Inc. d/b/a Fizz
Consumers have filed 52 complaints about Fizz since 2025, 42 of them in the last 12 months (+320% on the year before). It answered 59.5% on time and closed 0% with relief for the customer - less often than a typical card issuer. The most common problem is incorrect information on your report. It is the 23rd most complained-about of 52 credit card companies this year.
Poor response record. How it works
- Complaints on record
- 52
- Last 12 months
- 42
- Answered on time
- 59.5%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #23 of 52
Since June 2025
+320% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Jul 20, 2026
Most complained-about credit card companies
Fizz complaints by month
The busiest month was March 2026 (7 complaints). Complaints in the last 12 months are up 320% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fizz answered last 12 months
- Closed with explanation2559.5%
- Untimely response1740.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4559.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+320% vs last year
What Fizz complaints are about
Top Fizz problems
Inside "Incorrect information on your report"
- Account status incorrect 8
- Account information incorrect 4
- Information belongs to someone else 3
Where Fizz complaints come from
Most complaints: California (14), Texas (8), Georgia (6), Florida (3), Pennsylvania (3).
Fizz compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Tilt FinanceCredit cards | 53 | 211 | C |
| 2 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 3 | ExtoCredit cards | 36 | 201 | D |
| 4 | TomoCreditCredit cards | 50 | 92 | C |
| 5 | ZendableCredit cards | 58 | 48 | C |
| 6 | FizzCredit cards | 0 | 42 | F |
| 7 | Fidem BaltimoreCredit cards | 45 | 36 | D |
| 8 | Total CardCredit cards | 45 | 31 | D |
Compare side by side: Fizz vs Tilt Finance · Fizz vs Mercury Financial Intermediate · Fizz vs Exto · Fizz vs TomoCredit
What people say about Fizz
All experiencesNo experiences with Fizz yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fizz complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 20, 2026 | Credit cards | Struggling to pay your billFiled for bankruptcy | No timely reply |
| Jul 10, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Jun 12, 2026 | Credit cards | Closing your accountCompany closed your account | No timely reply |
| Jun 10, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | No timely reply |
| Jun 8, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | No timely reply |
| May 27, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | No timely reply |
| May 19, 2026 | Bank accounts | Closing an accountCompany closed your account | No timely reply |
| May 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| May 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| May 11, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | No timely reply |
| May 6, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | No timely reply |
| May 4, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | No timely reply |
Questions about Fizz
How many complaints does Fizz have?
Fizz has 52 complaints on record since June 2025, including 42 in the last 12 months and 0 in the last 30 days. That makes it number 739 of every company by complaints this year.
Does Fizz respond to complaints?
Yes. Fizz answered 59.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 0/100 (grade F).
What do people complain about most with Fizz?
The most common problems are incorrect information on your report (15), problem with a purchase shown on your statement (4), took or threatened to take negative or legal action (3).
Is Fizz legit?
Fizz is a real company with a public complaint record: consumers have complained about it 52 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fizz legit? for the signals, red flags and how to protect yourself.
Are complaints about Fizz going up or down?
Up. There were 42 complaints in the last 12 months against 10 in the 12 before (+320%). See every month.
How do I file a complaint against Fizz?
Complain to Fizz in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fizz complaints come from?
Most come from California (14), Texas (8), Georgia (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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