Mortgage company · complaint record
Counsel Mortgage Group complaints
Filed under Counsel Mortgage Group, LLC
Consumers have filed 1 complaint about Counsel Mortgage Group since 2017, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since October 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 5, 2017
Counsel Mortgage Group complaints by month
The busiest month was October 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Counsel Mortgage Group answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Counsel Mortgage Group problems
Counsel Mortgage Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Counsel Mortgage GroupMortgages | - | 0 | - |
Compare side by side: Counsel Mortgage Group vs Midwest Loan Services · Counsel Mortgage Group vs Truhome Solutions · Counsel Mortgage Group vs NEXA Mortgage · Counsel Mortgage Group vs Hilltop
What people say about Counsel Mortgage Group
All experiencesNo experiences with Counsel Mortgage Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Counsel Mortgage Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 5, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Counsel Mortgage Group
How many complaints does Counsel Mortgage Group have?
Counsel Mortgage Group has 1 complaint on record since October 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Counsel Mortgage Group respond to complaints?
Yes. Counsel Mortgage Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Counsel Mortgage Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Counsel Mortgage Group legit?
Counsel Mortgage Group is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Counsel Mortgage Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Counsel Mortgage Group?
Complain to Counsel Mortgage Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Counsel Mortgage Group complaints come from?
Most come from Arizona (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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