Mortgage company · complaint record
Direct Home Loans complaints
Filed under Direct Home Loans, LLC
Consumers have filed 1 complaint about Direct Home Loans since 2020, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since November 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 22, 2020
Direct Home Loans complaints by month
The busiest month was November 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Direct Home Loans answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Direct Home Loans problems
Direct Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Direct Home LoansMortgages | - | 0 | - |
Compare side by side: Direct Home Loans vs Midwest Loan Services · Direct Home Loans vs Truhome Solutions · Direct Home Loans vs NEXA Mortgage · Direct Home Loans vs Hilltop
What people say about Direct Home Loans
All experiencesNo experiences with Direct Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Direct Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 22, 2020 | Mortgages | Closing on a mortgage | Explained |
Questions about Direct Home Loans
How many complaints does Direct Home Loans have?
Direct Home Loans has 1 complaint on record since November 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Direct Home Loans respond to complaints?
Yes. Direct Home Loans answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Direct Home Loans?
The most common problems are closing on a mortgage (1).
Is Direct Home Loans legit?
Direct Home Loans is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Direct Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Direct Home Loans?
Complain to Direct Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Direct Home Loans complaints come from?
Most come from North Carolina (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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