Mortgage company · complaint record
Empire Mortgage complaints
Filed under Empire Mortgage (NV)
Consumers have filed 2 complaints about Empire Mortgage since 2020, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since September 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 8, 2020
Empire Mortgage complaints by month
The busiest month was September 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Empire Mortgage answered all time
- Closed with explanation2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Empire Mortgage problems
Empire Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Empire MortgageMortgages | - | 0 | - |
Compare side by side: Empire Mortgage vs Midwest Loan Services · Empire Mortgage vs Truhome Solutions · Empire Mortgage vs NEXA Mortgage · Empire Mortgage vs Hilltop
What people say about Empire Mortgage
All experiencesNo experiences with Empire Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Empire Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 8, 2020 | Mortgages | Closing on a mortgage | Explained |
| Sep 18, 2020 | Mortgages | Closing on a mortgage | Explained |
Questions about Empire Mortgage
How many complaints does Empire Mortgage have?
Empire Mortgage has 2 complaints on record since September 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Empire Mortgage respond to complaints?
Yes. Empire Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Empire Mortgage?
The most common problems are closing on a mortgage (2).
Is Empire Mortgage legit?
Empire Mortgage is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Empire Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Empire Mortgage?
Complain to Empire Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Empire Mortgage complaints come from?
Most come from Nevada (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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