Card issuer · complaint record
Is First Portfolio Servicing legit?
Filed under FIRST PORTFOLIO SERVICING INC
First Portfolio Servicing is a real card issuer with a public complaint record: 1,670 complaints since 2020, and it is still answering them. It answered 99.8% on time and closed 0% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Average response record. How it works
What the record shows
Good signs
- Answers complaints on time99.8% of complaints answered within 15 days.
- Active and answeringIt took part in the complaint process as recently as Oct 30, 2026.
Red flags
- Rarely gives reliefOnly 0% closed with money back or a fix - a typical card issuer manages 26%.
From the complaint record only. A company can be legitimate and still not be right for you; a company with few complaints may simply be small.
- Complaints on record
- 1,670
- Last 12 months
- 480
- Answered on time
- 99.8%
- Closed with relief
- 0%
- Last 30 days
- 14
- Rank
- #16 of 52
Since March 2020
+13% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Oct 30, 2026
Most complained-about credit card companies
How to check First Portfolio Servicing yourself
- Use contact details you found yourself. Go to the company's own website or the number on your card or statement - never a number or link from a text, email or caller.
- Check its licence. Banks should be on the FDIC's BankFind; credit unions with the NCUA. Many apps are not banks themselves - check which bank holds your money.
- Read the latest complaints. Look for the same problem again and again in the complaint log, and at how they were answered.
- Read people's own experiences. See what others say about First Portfolio Servicing, and add yours.
- Get everything in writing before you pay, sign or share anything.
More: how to check if a company is legit · how to spot financial scams
Your rights with credit card companies
Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.
General information, not legal advice; rules vary by state. Plain-English guides
Experiences with First Portfolio Servicing
AllHave you dealt with First Portfolio Servicing? Tell people whether it was legit in your experience.
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Is First Portfolio Servicing a real company?
First Portfolio Servicing is a real card issuer with a public complaint record: 1,670 complaints since 2020, and it is still answering them. It answered 99.8% on time and closed 0% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Is First Portfolio Servicing a scam?
Its record shows a real card issuer that answers complaints through the official process (99.8% on time). Scammers often pretend to be well-known companies, though: if someone contacts you claiming to be First Portfolio Servicing, hang up or delete the message and contact the company using details you found yourself. Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.
Can I trust First Portfolio Servicing?
Look at the trend and the answers rather than the total: First Portfolio Servicing closed 0% of complaints with relief and complaints are rising. Read the experiences from people like you.
What should I do if First Portfolio Servicing won't fix my problem?
Put it in writing to the company, keep copies, then file an official complaint - companies must answer. See what to do if a company ignores your complaint.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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