Card issuer · complaint record
First National Bank of Omaha complaints
Consumers have filed 4,335 complaints about First National Bank of Omaha since 2011, 649 of them in the last 12 months (+7% on the year before). It answered 99.8% on time and closed 22% with relief for the customer - about the same as a typical card issuer. The most common problem is incorrect information on your report. It is the 15th most complained-about of 52 credit card companies this year.
Good response record. How it works
- Complaints on record
- 4,335
- Last 12 months
- 649
- Answered on time
- 99.8%
- Closed with relief
- 22%
- Last 30 days
- 30
- Rank
- #15 of 52
Since December 2011
+7% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 6, 2026
Most complained-about credit card companies
First National Bank of Omaha complaints by month
The busiest month was December 2025 (65 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First National Bank of Omaha answered last 12 months
- Closed with monetary relief314.8%
- Closed with non-monetary relief11517.7%
- Closed with explanation50377.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time44/4599.8% on time
- Relief for customers17/4022.5% closed with relief
- Complaint trend9/15+7% vs last year
What First National Bank of Omaha complaints are about
Top First National Bank of Omaha problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 177
- Account status incorrect 123
- Account information incorrect 119
- Old information reappears or never goes away 11
- Personal information incorrect 10
- Information is missing that should be on the report 10
Where First National Bank of Omaha complaints come from
Most complaints: California (528), New York (342), Texas (333), Florida (307), Illinois (274).
First National Bank of Omaha compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | RobinhoodCredit cards | 40 | 1,795 | D |
| 2 | AtlanticusCredit cards | 89 | 1,645 | A |
| 3 | AvantCredit cards | 49 | 952 | D |
| 4 | Continental FinanceCredit cards | 57 | 836 | C |
| 5 | Bilt TechnologiesCredit cards | 8 | 681 | F |
| 6 | First National Bank of OmahaCredit cards | 70 | 649 | B |
| 7 | First Portfolio ServicingCredit cards | 53 | 480 | C |
| 8 | Imprint PaymentsCredit cards | 16 | 441 | F |
Compare side by side: First National Bank of Omaha vs Robinhood · First National Bank of Omaha vs Atlanticus · First National Bank of Omaha vs Avant · First National Bank of Omaha vs Continental Finance
What people say about First National Bank of Omaha
All experiencesNo experiences with First National Bank of Omaha yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First National Bank of Omaha complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 6, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Nov 5, 2026 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | Explained |
| Nov 4, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Money back |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 3, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 2, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Fixed |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 31, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Oct 31, 2026 | Credit cards | Closing your accountCan't close your account | Money back |
| Oct 31, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Oct 30, 2026 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Fixed |
Questions about First National Bank of Omaha
How many complaints does First National Bank of Omaha have?
First National Bank of Omaha has 4,335 complaints on record since December 2011, including 649 in the last 12 months and 30 in the last 30 days. That makes it number 166 of every company by complaints this year.
Does First National Bank of Omaha respond to complaints?
Yes. First National Bank of Omaha answered 99.8% of its complaints on time (within 15 days) and closed 22% with relief - money back or a fix; 4.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 70/100 (grade B).
What do people complain about most with First National Bank of Omaha?
The most common problems are incorrect information on your report (460), problem with a purchase shown on your statement (400), other features, terms, or problems (275).
Is First National Bank of Omaha legit?
First National Bank of Omaha is a real company with a public complaint record: consumers have complained about it 4,335 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First National Bank of Omaha legit? for the signals, red flags and how to protect yourself.
Are complaints about First National Bank of Omaha going up or down?
Roughly level. There were 649 complaints in the last 12 months against 608 in the 12 before (+7%). See every month.
How do I file a complaint against First National Bank of Omaha?
Complain to First National Bank of Omaha in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First National Bank of Omaha complaints come from?
Most come from California (528), New York (342), Texas (333). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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