Card issuer · complaint record
Imprint Payments complaints
Filed under Imprint Payments, Inc.
Consumers have filed 446 complaints about Imprint Payments since 2025, 441 of them in the last 12 months. It answered 30.6% on time and closed 8% with relief for the customer - less often than a typical card issuer. The most common problem is closing your account. It is the 17th most complained-about of 52 credit card companies this year.
Poor response record. How it works
- Complaints on record
- 446
- Last 12 months
- 441
- Answered on time
- 30.6%
- Closed with relief
- 8%
- Last 30 days
- 25
- Rank
- #17 of 52
Since November 2025
new vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 11, 2026
Most complained-about credit card companies
Imprint Payments complaints by month
The busiest month was May 2026 (101 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Imprint Payments answered last 12 months
- Closed with monetary relief122.7%
- Closed with explanation14633.1%
- In progress7817.7%
- Untimely response20546.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4530.6% on time
- Relief for customers6/407.6% closed with relief
- Complaint trend10/15no earlier year
What Imprint Payments complaints are about
Top Imprint Payments problems last 12 months
Inside "Closing your account"
- Can't close your account 57
- Company closed your account 10
Where Imprint Payments complaints come from
Most complaints: California (63), Texas (55), Florida (51), Ohio (25), New York (21).
Imprint Payments compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AvantCredit cards | 49 | 952 | D |
| 2 | Continental FinanceCredit cards | 57 | 836 | C |
| 3 | Bilt TechnologiesCredit cards | 8 | 681 | F |
| 4 | First National Bank of OmahaCredit cards | 70 | 649 | B |
| 5 | First Portfolio ServicingCredit cards | 53 | 480 | C |
| 6 | Imprint PaymentsCredit cards | 16 | 441 | F |
| 7 | Tilt FinanceCredit cards | 53 | 211 | C |
| 8 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
Compare side by side: Imprint Payments vs Avant · Imprint Payments vs Continental Finance · Imprint Payments vs Bilt Technologies · Imprint Payments vs First National Bank of Omaha
What people say about Imprint Payments
All experiencesNo experiences with Imprint Payments yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Imprint Payments complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 11, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 10, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 10, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | In progress |
| Nov 8, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 3, 2026 | Credit reporting | Problem with fraud alerts or security freezes | In progress |
| Oct 28, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | In progress |
| Oct 27, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 26, 2026 | Credit cards | Closing your accountCan't close your account | In progress |
| Oct 25, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
Questions about Imprint Payments
How many complaints does Imprint Payments have?
Imprint Payments has 446 complaints on record since November 2025, including 441 in the last 12 months and 25 in the last 30 days. That makes it number 212 of every company by complaints this year.
Does Imprint Payments respond to complaints?
Yes. Imprint Payments answered 30.6% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix; 7.6% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 16/100 (grade F).
What do people complain about most with Imprint Payments?
The most common problems are closing your account (67), fees or interest (65), problem with a purchase shown on your statement (59).
Is Imprint Payments legit?
Imprint Payments is a real company with a public complaint record: consumers have complained about it 446 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Imprint Payments legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Imprint Payments?
Complain to Imprint Payments in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Imprint Payments complaints come from?
Most come from California (63), Texas (55), Florida (51). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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