Card issuer · complaint record
First Portfolio Servicing complaints
Filed under FIRST PORTFOLIO SERVICING INC
Consumers have filed 1,670 complaints about First Portfolio Servicing since 2020, 480 of them in the last 12 months (+13% on the year before). It answered 99.8% on time and closed 0% with relief for the customer - less often than a typical card issuer. The most common problem is incorrect information on your report. It is the 16th most complained-about of 52 credit card companies this year.
Average response record. How it works
- Complaints on record
- 1,670
- Last 12 months
- 480
- Answered on time
- 99.8%
- Closed with relief
- 0%
- Last 30 days
- 14
- Rank
- #16 of 52
Since March 2020
+13% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Oct 30, 2026
Most complained-about credit card companies
First Portfolio Servicing complaints by month
The busiest month was January 2025 (53 complaints). Complaints in the last 12 months are up 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Portfolio Servicing answered last 12 months
- Closed with explanation47899.6%
- In progress20.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time44/4599.8% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+13% vs last year
What First Portfolio Servicing complaints are about
Top First Portfolio Servicing problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 143
- Account status incorrect 114
- Account information incorrect 87
- Old information reappears or never goes away 15
- Personal information incorrect 5
- Information is missing that should be on the report 5
Where First Portfolio Servicing complaints come from
Most complaints: Texas (214), California (206), Florida (157), Georgia (124), Illinois (88).
First Portfolio Servicing compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AvantCredit cards | 49 | 952 | D |
| 2 | Continental FinanceCredit cards | 57 | 836 | C |
| 3 | Bilt TechnologiesCredit cards | 8 | 681 | F |
| 4 | First National Bank of OmahaCredit cards | 70 | 649 | B |
| 5 | First Portfolio ServicingCredit cards | 53 | 480 | C |
| 6 | Imprint PaymentsCredit cards | 16 | 441 | F |
| 7 | Tilt FinanceCredit cards | 53 | 211 | C |
| 8 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
Compare side by side: First Portfolio Servicing vs Avant · First Portfolio Servicing vs Continental Finance · First Portfolio Servicing vs Bilt Technologies · First Portfolio Servicing vs First National Bank of Omaha
What people say about First Portfolio Servicing
All experiencesNo experiences with First Portfolio Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Portfolio Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Explained |
| Oct 29, 2026 | Payday & personal loans | Struggling to pay your loan | In progress |
| Oct 28, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Oct 27, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | Explained |
| Oct 27, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Oct 26, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 23, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Oct 23, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Oct 22, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 21, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 21, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Oct 19, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
Questions about First Portfolio Servicing
How many complaints does First Portfolio Servicing have?
First Portfolio Servicing has 1,670 complaints on record since March 2020, including 480 in the last 12 months and 14 in the last 30 days. That makes it number 204 of every company by complaints this year.
Does First Portfolio Servicing respond to complaints?
Yes. First Portfolio Servicing answered 99.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 53/100 (grade C).
What do people complain about most with First Portfolio Servicing?
The most common problems are incorrect information on your report (372), took or threatened to take negative or legal action (68), attempts to collect debt not owed (146).
Is First Portfolio Servicing legit?
First Portfolio Servicing is a real company with a public complaint record: consumers have complained about it 1,670 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Portfolio Servicing legit? for the signals, red flags and how to protect yourself.
Are complaints about First Portfolio Servicing going up or down?
Up. There were 480 complaints in the last 12 months against 426 in the 12 before (+13%). See every month.
How do I file a complaint against First Portfolio Servicing?
Complain to First Portfolio Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Portfolio Servicing complaints come from?
Most come from Texas (214), California (206), Florida (157). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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