Mortgage company · complaint record
Five Star Mortgage complaints
Consumers have filed 1 complaint about Five Star Mortgage since 2017, none in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since August 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 3, 2017
Five Star Mortgage complaints by month
The busiest month was August 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Five Star Mortgage answered all time
- Closed with monetary relief1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Five Star Mortgage problems
Five Star Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Five Star MortgageMortgages | - | 0 | - |
Compare side by side: Five Star Mortgage vs Midwest Loan Services · Five Star Mortgage vs Truhome Solutions · Five Star Mortgage vs NEXA Mortgage · Five Star Mortgage vs Hilltop
What people say about Five Star Mortgage
All experiencesNo experiences with Five Star Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Five Star Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 3, 2017 | Mortgages | Closing on a mortgage | Money back |
Questions about Five Star Mortgage
How many complaints does Five Star Mortgage have?
Five Star Mortgage has 1 complaint on record since August 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Five Star Mortgage respond to complaints?
Yes. Five Star Mortgage answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Five Star Mortgage?
The most common problems are closing on a mortgage (1).
Is Five Star Mortgage legit?
Five Star Mortgage is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Five Star Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Five Star Mortgage?
Complain to Five Star Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Five Star Mortgage complaints come from?
Most come from Nevada (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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