Mortgage company · complaint record
FlexPoint complaints
Filed under FlexPoint, Inc.
Consumers have filed 2 complaints about FlexPoint since 2023, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since March 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 23, 2026
Most complained-about mortgage lenders & servicers
FlexPoint complaints by month
The busiest month was March 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How FlexPoint answered all time
- Closed with explanation2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top FlexPoint problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
FlexPoint compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | FlexPointMortgages | - | 1 | - |
Compare side by side: FlexPoint vs Midwest Loan Services · FlexPoint vs Truhome Solutions · FlexPoint vs NEXA Mortgage · FlexPoint vs Hilltop
What people say about FlexPoint
All experiencesNo experiences with FlexPoint yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest FlexPoint complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 6, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about FlexPoint
How many complaints does FlexPoint have?
FlexPoint has 2 complaints on record since March 2023, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does FlexPoint respond to complaints?
Yes. FlexPoint answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with FlexPoint?
The most common problems are trouble during payment process (1), applying for a mortgage or refinancing an existing mortgage (1).
Is FlexPoint legit?
FlexPoint is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is FlexPoint legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against FlexPoint?
Complain to FlexPoint in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most FlexPoint complaints come from?
Most come from California (1), Washington (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about FlexPoint
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