Mortgage company · complaint record
Groundwork complaints
Filed under Groundwork Holdings LLC
Consumers have filed 1 complaint about Groundwork since 2022, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since September 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 15, 2022
Groundwork complaints by month
The busiest month was September 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Groundwork answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Groundwork problems
Groundwork compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | GroundworkMortgages | - | 0 | - |
Compare side by side: Groundwork vs Midwest Loan Services · Groundwork vs Truhome Solutions · Groundwork vs NEXA Mortgage · Groundwork vs Hilltop
What people say about Groundwork
All experiencesNo experiences with Groundwork yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Groundwork complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 15, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Groundwork
How many complaints does Groundwork have?
Groundwork has 1 complaint on record since September 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Groundwork respond to complaints?
Yes. Groundwork answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Groundwork?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Groundwork legit?
Groundwork is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Groundwork legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Groundwork?
Complain to Groundwork in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Groundwork complaints come from?
Most come from Missouri (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Groundwork
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